SMS Terms & Conditions

Last Updated: November 3, 2026

Converged Telephony Networks (CTN)

Welcome to the SMS/Text Messaging Terms & Conditions for Converged Telephony Networks (CTN). These terms describe the text messaging programs CTN may offer to customers, prospective customers, business partners, and authorized installers who have provided the required consent.

Important SMS Disclosure: By opting in to receive SMS messages from Converged Telephony Networks (CTN), you agree to receive text messages related to the messaging program you selected. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase. Please review our Privacy Policy for information about how we protect your information.

1. SMS Program Description

Converged Telephony Networks (CTN) sends SMS/text messages to individuals who have provided the appropriate consent for the applicable messaging program.

Depending on the program and the recipient’s consent, messages may include:

• Customer service and technical support communications.
• Appointment confirmations and reminders.
• Installation scheduling and service coordination.
• Technician and installer notifications.
• Quote requests and follow-up communications.
• Service-related updates and notifications.
• Promotional or marketing communications only where separately and explicitly authorized.

CTN’s messaging programs support its telecommunications services and related business operations.

2. Consent to Receive SMS Messages

By voluntarily providing your mobile phone number and expressly selecting an applicable SMS consent option, you authorize CTN to send text messages relating to the program you chose.

Where CTN collects consent through website forms, the SMS consent checkbox is separate from other consents and is not preselected. Where marketing SMS messages are offered, marketing consent is collected separately from service-related or informational messaging consent.

Consent to receive SMS/text messages is not a condition of purchasing any products or services.

Providing a mobile phone number alone does not automatically enroll you in an SMS program.

3. Message Frequency

Message frequency may vary. The number of messages you receive depends on your interactions with CTN, your service requests, appointments, installation activity, and the messaging program to which you consented.

Some programs involve messages tied to individual service events; others may involve recurring messages as described when you opt in.

4. Message and Data Rates

Message and data rates may apply.

Any applicable charges depend on your mobile carrier and wireless service plan. CTN is not responsible for carrier messaging or data charges.

5. Opt-Out Instructions

You may opt out of an applicable CTN SMS messaging program at any time.

Reply STOP to opt out. Send STOP in response to a CTN text message to unsubscribe from the applicable program.

You may receive a final confirmation message after your opt-out request is processed. CTN will stop sending messages covered by that opt-out unless you provide renewed consent or a communication is otherwise permitted by law.

6. Help and Customer Support

Reply HELP for assistance. Send HELP in response to an applicable CTN text message for SMS messaging assistance.

You may also contact CTN directly:

Company: Converged Telephony Networks (CTN)

Email: phones@ctntelco.com

Phone: 877-695-7651

Website: https://ctntelco.com/

7. Privacy and Data Protection

CTN respects the privacy of participants in its SMS messaging programs. Mobile phone numbers and SMS consent information are used to administer the applicable messaging program and provide requested communications and services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Authorized service providers may process information only as needed to deliver CTN’s messaging services on CTN’s behalf, subject to appropriate confidentiality and security requirements, and not for the providers’ own marketing or promotional purposes.

For more details, please read our Privacy Policy.

8. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS delivery may depend on network availability, carrier restrictions, device compatibility, and other factors outside CTN’s control.

9. Supported Mobile Devices and Carriers

SMS availability may vary by carrier, plan, device, and location. CTN cannot guarantee uninterrupted or error-free delivery of messages.

10. Changes to SMS Terms & Conditions

CTN may update these terms periodically to reflect changes in its messaging programs, operations, or applicable requirements. Revisions will be published on this page with an updated date.

11. Contact CTN

If you have questions about these SMS Terms & Conditions, your messaging preferences, or CTN’s services, please contact:

Converged Telephony Networks (CTN)

Website: https://ctntelco.com/

Email: phones@ctntelco.com

Phone: 877-695-7651

Related Privacy Policy: View CTN Privacy Policy