SMS/Text Messaging Privacy & Consent

Privacy Policy

Last Updated: October 13, 2026

Converged Telephony Networks (CTN) is committed to protecting the privacy and personal information of our customers, prospective customers, business partners, and authorized installers.

This Privacy Policy explains how CTN collects, uses, protects, and handles personal information provided through our website, contact forms, and SMS/text messaging communications.

1. Information We Collect

When you interact with CTN, we may collect information that you voluntarily provide, including:

• Name and company name.

• Email address.

• Phone or mobile phone number.

• Service inquiries and quote requests.

• Appointment and installation details.

• Customer support communications.

• SMS messaging preferences and consent records.

We use this information to respond to inquiries, provide requested services, coordinate installations, communicate with customers and installers, and manage legitimate business operations.

2. Collection and Use of Mobile Information

When you voluntarily provide your mobile phone number and explicitly consent to receive SMS/text messages, CTN may send communications related to the messaging program you have selected.

Depending on your consent and the applicable program, messages may include:

• Customer service and technical support updates.

• Appointment confirmations and reminders.

• Service scheduling and installation coordination.

• Technician and installer notifications.

• Quote follow-ups.

• Service-related business communications.

• Promotional or marketing messages only when separately and explicitly authorized.

Providing your phone number alone does not automatically constitute consent to receive marketing text messages.

Consent to receive SMS messages is not a condition of purchasing any products or services from CTN.

For complete information about our text messaging program, please review our SMS Terms & Conditions.

3. SMS Data Protection and Non-Sharing Policy

CTN takes the privacy of mobile phone information and SMS consent seriously.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

CTN may use authorized service providers to help operate business communications and messaging services. These providers may process information only as necessary to deliver the contracted services and not for their independent marketing or promotional purposes.

CTN does not permit SMS consent information to be used for unrelated marketing campaigns without the individual’s separate authorization.

4. SMS Message Frequency and Charges

Message frequency varies depending on your service requests, appointment activity, business interactions, and the messaging program to which you have subscribed.

Message and data rates may apply.

Your mobile carrier may charge fees according to your wireless service plan.

5. SMS Consent and Opt-Out

CTN seeks explicit consent before enrolling individuals in applicable SMS messaging programs.

When SMS consent is collected through a website form, the SMS checkbox is presented separately and is not selected by default.

You may withdraw your consent to receive messages from the applicable SMS program at any time.

To Opt Out: Reply STOP to an applicable CTN text message.

For Assistance: Reply HELP or contact CTN directly.

Once your opt-out request is processed, CTN will stop sending messages through the applicable program, except for any permitted confirmation or other legally authorized communications.

6. Information Security

CTN uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and misuse.

Access to personal information is limited to authorized personnel and service providers who require it for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Information Retention

CTN retains personal information only for as long as reasonably necessary to provide services, maintain business records, document messaging consent, resolve disputes, and meet applicable legal obligations.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance and respect communication preferences.

8. Your Privacy Choices

You may contact CTN to:

• Ask questions about how your information is handled.

• Request access to or correction of personal information, where applicable.

• Request deletion of information, subject to legal and legitimate business retention requirements.

• Change your SMS communication preferences.

• Withdraw consent from an SMS messaging program.

CTN will review requests in accordance with applicable laws and business requirements.

9. Contact Information

For questions regarding this Privacy Policy or CTN’s handling of personal information, please contact:

Converged Telephony Networks (CTN)

Website: https://ctntelco.com/

Email: phones@ctntelco.com

Phone: 877-695-7651

10. SMS Terms & Conditions

For additional details regarding CTN’s SMS/text messaging programs, including consent requirements, message frequency, applicable charges, customer support, and opt-out instructions, please visit:

View SMS Terms & Conditions

11. Changes to This Privacy Policy

CTN may update this Privacy Policy periodically to reflect changes in business operations, communication practices, or applicable legal requirements.

Any revisions will be published on this page with an updated revision date.