SMS Terms & Conditions

Last Updated: October 13, 2026

Converged Telephony Networks (CTN)

Welcome to the SMS/Text Messaging Terms & Conditions for Converged Telephony Networks (CTN).

These terms explain the conditions under which CTN communicates with customers, prospective customers, business partners, and authorized installers through SMS/text messaging.

By explicitly opting in to a CTN SMS messaging program, you agree to the terms applicable to that program.

1. SMS Program Description

Converged Telephony Networks (CTN) provides SMS/text messaging communications to individuals who have given appropriate consent.

Depending on the messaging program and the recipient’s consent, messages may include:

• Customer service and support communications.

• Appointment confirmations and reminders.

• Installation scheduling and service coordination.

• Technician and installer notifications.

• Quote requests and follow-up communications.

• Service-related updates and notifications.

• Promotional or marketing communications, only where separately and explicitly authorized.

CTN sends SMS messages related to its telecommunications services and business operations.

2. Consent to Receive SMS Messages

By providing your mobile phone number and explicitly selecting an applicable SMS consent option, you authorize CTN to send text messages related to that program.

When CTN collects SMS consent through its website forms, the consent option is separate and is not preselected.

Marketing SMS consent, where offered, is collected separately from informational or customer service messaging consent.

Consent to receive SMS/text messages is not a condition of purchasing any products or services.

Providing a mobile phone number without the required consent does not automatically enroll you in a CTN SMS messaging program.

3. Message Frequency

Message frequency varies depending on your interactions with CTN, the nature of your requested services, appointment activity, and the messaging program to which you have subscribed.

Some recipients may receive messages related to specific service events, while others may receive recurring communications associated with their selected program.

4. Message and Data Rates

Message and data rates may apply.

Charges depend on your mobile carrier and wireless service plan.

CTN is not responsible for mobile carrier messaging or data charges.

5. Opt-Out Instructions

You may unsubscribe from an applicable CTN SMS messaging program at any time.

To Opt Out: Reply STOP to a text message received from CTN.

After your opt-out request is processed, you may receive a final confirmation message acknowledging your request.

No further messages will be sent through the applicable program unless you provide renewed consent or another lawful basis permits the communication.

6. Help and Customer Support

If you need assistance with CTN’s text messaging program:

Reply HELP to an applicable CTN SMS message.

You may also contact CTN directly:

Company: Converged Telephony Networks (CTN)

Email: phones@ctntelco.com

Phone: 877-695-7651

Website: https://ctntelco.com/

Our team can assist with messaging questions, service-related concerns, and communication preferences.

7. Privacy and Data Protection

CTN respects the privacy of everyone who participates in its SMS messaging programs.

Mobile phone numbers and SMS consent information are used to provide the communications and services associated with the applicable program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Authorized messaging service providers may process information only as necessary to operate CTN’s messaging services, subject to applicable confidentiality and security requirements.

For additional information, please review our:

Privacy Policy

8. Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

SMS delivery may depend on network availability, carrier restrictions, compatible devices, and other factors outside CTN’s control.

9. Supported Mobile Devices and Carriers

SMS messaging availability may vary depending on your wireless carrier, service plan, device capabilities, and geographic location.

CTN does not guarantee uninterrupted or error-free delivery of text messages.

10. Changes to SMS Terms & Conditions

CTN may update these SMS Terms & Conditions periodically to reflect changes in messaging services, operational requirements, or applicable laws.

Any updates will be published on this page with the appropriate revision date.

11. Contact CTN

For questions about these SMS Terms & Conditions, your messaging preferences, or CTN’s services, please contact:

Converged Telephony Networks (CTN)

Website: https://ctntelco.com/

Email: phones@ctntelco.com

Phone: 877-695-7651

Related Privacy Policy: View CTN Privacy Policy